Monday, August 30, 2010
“I Just Work Here”
Wendy Worker has an incredible attitude about her work. She is positive, pleasant, and productive.
“How can I help you?”
“I don’t know the answer, but I can find out.”
“I’m really sorry about the error, I’d be happy to fix it.”
Don’t-bother-me Betty is just the opposite. She is easily irritated, only does the “minimum” amount of work, and is quick to blame others.
“I’ve never done that before.”
“Don’t ask me, I just work here.”
“Sorry, but I don’t make up the rules. I just follow them”
Don’t-bother-me-Betty was our waitress recently on vacation. Her attitude was bigger than Texas, and she went out of her way not to be helpful. Here’s how the conversation went.
Doug: “Do you have a children’s menu?”
Betty: “Not that I know of, I just started.”
Doug: “Can you make rigatoni with butter?”
Betty: “I don’t know what rigatoni is.”
Doug: “Do you know what spaghetti is?”
(Doug starts to get really irritated, so Susan jumps in.)
Susan: “Are you sure you don’t have a kids’ menu?”
Betty: “Sorry lady, I just work here.”
Five minutes later, I couldn’t help but overhear Wendy Worker explaining the children’s menu to the table next to us.
Doug and I just looked at each other and laughed. I’m sure Don’t-bother-me Betty was probably a college student just trying to make a few bucks at a summer job, but I couldn’t help but notice the difference in Wendy Worker’s attitude and service.
Don’t get me wrong. I’ve been a waitress before, and it’s hard work. Maybe Betty was having a bad day. At least she made me think hard. I never want to have the attitude that says, “I just work here.” Do you?
(Bonus ending: Don’t-bother-me Betty went on to screw up our order and delay dinner for our hungry children. But Doug still left her a good tip! Go figure. We all need a little grace sometimes.)